We want you to join a cohort knowing exactly what happens if your plans change. This page explains when you can get your money back, how much, and how long it takes. It's issued by LearnCyber by Hackrowd (RC 9340665), Ikoyi, Lagos, Nigeria.
Before your cohort starts
- Changed your mind within 7 days of paying? You get a full refund, as long as the cohort hasn't started.
- After that, but before the cohort starts: we refund everything you've paid minus a ₦20,000 administration charge (US$20 if you paid in US$). This covers payment fees and the place we held for you.
- Rather move than cancel? You can move to a later cohort of the same track once, at no charge, if you tell us before your cohort starts. Your payment carries over.
Which currency your refund is paid in
Refunds go back in the currency you paid, to the card or account you paid from. We don't convert between naira and US dollars, so you get back the amount you paid in that currency, less any charge above.
After your cohort starts
- In the first 7 days of the cohort: we refund 50% of what you've paid. You can still move to the next cohort instead, once, at no charge.
- After that point: we don't give refunds. You've had access to live classes, labs and materials that we can't take back. You can still ask to move to a later cohort. We'll agree to it where there's space and a good reason, such as illness, a family emergency or a change in work hours.
Instalments
You can pay in 2 interest-free instalments: the first when you enrol, the second by the end of your cohort's first full month.
- If you withdraw, we work out your refund from what you've actually paid, using the rules above. We stop any instalments that aren't due yet.
- If an instalment is more than 14 days late, we pause your access to live classes and labs until it's paid. After 30 days we may withdraw you from the cohort. If that happens, the "after your cohort starts" rules apply.
- Your certificate is issued only once the full fee is paid.
Sponsored and scholarship places
- If a company or scholarship paid for your place, any refund goes back to whoever paid, not to you.
- If you leave a sponsored place, the sponsor's own agreement with us decides what happens to the seat.
If we change or cancel a cohort
- If we cancel a cohort, or move its start by more than 14 days, you choose: a full refund, or a place on the next cohort.
- If an instructor changes, the track content and the hours stay the same, and that isn't grounds for a refund.
What a refund doesn't cover
- Third-party exam vouchers (for example CompTIA) once they've been issued to you. They belong to the exam provider and we can't recover them. Before issue, the voucher's cost is refunded under the rules above.
- Bank or card charges your own bank applied.
How to ask, and how long it takes
- Write to support@learncyber.academy, or message us on WhatsApp at +234 908 467 5820. Give your full name, the track, the cohort and your payment reference.
- We confirm what you're owed within 3 working days.
- The refund goes back to the card or account you paid with, through Paystack, within [10] working days of that confirmation. Your bank may take a few more days to show it.
Your rights
Nothing in this policy takes away any right you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.